Wednesday
Jul112007
Nokia E61i Sync Nightmares
Wednesday, July 11, 2007 at 20:03
I use my Nokia E61i with my corporate exchange environment to synchronize my agenda. The installation of the Nokia Data Suite is pretty straight forward (no reboot required). After the installation I paired the phone with the OS, and am able to synchronize my agenda...
This is where the horror begins; as soon as I reboot the laptop the Nokia is unable to sync. It connects for about a second, and the logs show a succesfull sync, but nothing happends.
It is possible to browse the phone with the Data Suite application, and I can make a backup. So everything works except synching with Outlook (which is opened AND connected to the Exchange server).
If I try to sync my contacts to my Mac Book Pro (using iSync), everything works and keeps working.
The only way to solve this is to remove the Data Suite application and reinstall it. After that I can sync, until I reboot. Also, reinstalling is creating extra COM ports. 2 COM ports for every reinstall. last week I had 8 bluetooth COM ports on my system. No way of removing them (the OS keeps 'finding' them after a reboot), but to use System Restore point.
I tried 3 different versions of the Data Suite (even the one released earlier this week), but the behavior persists.
By the way, synching using the USB cable doesn't solve anything, so it seems to be a sync issue in the Nokia Datasuite and not just BT related, since all other functions do work.
This is where the horror begins; as soon as I reboot the laptop the Nokia is unable to sync. It connects for about a second, and the logs show a succesfull sync, but nothing happends.
It is possible to browse the phone with the Data Suite application, and I can make a backup. So everything works except synching with Outlook (which is opened AND connected to the Exchange server).
If I try to sync my contacts to my Mac Book Pro (using iSync), everything works and keeps working.
The only way to solve this is to remove the Data Suite application and reinstall it. After that I can sync, until I reboot. Also, reinstalling is creating extra COM ports. 2 COM ports for every reinstall. last week I had 8 bluetooth COM ports on my system. No way of removing them (the OS keeps 'finding' them after a reboot), but to use System Restore point.
I tried 3 different versions of the Data Suite (even the one released earlier this week), but the behavior persists.
By the way, synching using the USB cable doesn't solve anything, so it seems to be a sync issue in the Nokia Datasuite and not just BT related, since all other functions do work.
Reader Comments (2)
I somewhere read that you can't sync your phone to any other devices/methods if you're using ActiveSync for Exchange. Not too sure whether its actually true, or if its related to the issue mentioned here.
Hi Tejas,
syncing problems are frustrating atm. I don't use the Mail for Exchange since it's not supported by our IT department (they don't seem to bother). I use the basic synchronization tools provided by the (crappy) Nokia software.
This piece of software is really crappy. I can sync my E61i with my Macbook Pro with no problem at all. Even if I remove te battery during syncing, it keeps on working properly. On Windows I get errors like "Unable to authenticate phone", "Unable to communicate with the phone", "No supported phone present", etc.
The only way to resolve this is to reboot the PC AND repair the "PC Connectivity Software" from the Add/Remove Programs panel.
I don't know if it's the Nokia software for sure, or if it's Windows (or the combination). Since there's no way to install the software on another OS, I might never find out.....